Shipping Policy

Coordinates -

Where is my order now? Can I track my package? 

Once your order have been received and checked your hand-finished piece(s) for accuracy and quality, it will be shipped to you.  Once your order ships we send you a shipping confirmation that includes your order tracking number.  Please use that to track your package until it reaches your door! 

International orders, if you haven’t received your more than 14 days after receiving your shipping confirmation, please email us and we will help you track the order! 

  • Contact us toll free, at 888-878-7120 | Monday-Friday from 7:30am–4:30pm PST
  • Or, contact us via our Customer Support Form at anytime day or night. We will respond to you by next business day.

 

How long will it take to receive my order? 

Your order will be shipped within 21-28 business days. Once your custom piece is finished and checked by our in-house QA team we then we ship it via DHL Smart Parcels Expedited (3-5 business days) if the free shipping option was chosen.  In the event your time was delayed, or materials were unavailable, we will contact you with an estimated shipping date.  Please take into account production time when calculating arrivals! 

*orders shipped outside of the continental US may be subject to customs and transit delays that unfortunately are out of our control.

 

Please take into account production time when calculating arrivals!

 

What can I do if my item arrives damaged?

Coordinates Collection exacts extensive quality control measures, however, in the case of damaged goods please reach out to us as soon as you discover any damage to the piece(s) -within 7 days.

  • Contact us toll free, at 888-878-7120 | Monday-Friday from 7:30am–4:30pm PST

 

How much does it cost to ship an international order?

Coordinates Collection offers flat rate ($20) worldwide shipping via DHL on all orders placed internationally!  

 

What if I refuse delivery on an international order?

If you refuse delivery on an international order the package will be abandoned at the border. Because the package cannot be returned to us, you will not be eligible for refund. Please review international orders very carefully to ensure that you have selected the correct color and size and are willing to accept the duties / taxes and any brokerage fees as we cannot cancel an order once processed.

 

Who pays the Duties / Taxes / Brokerage Fees on International Orders? 

The recipient of the package is responsible for these fees. These fees are not included in the pricing or shipping/handling charges on our website. It is strongly recommended to check with your local agency for an estimate of these fees prior to placing the order. 

 

I may have entered an incomplete / incorrect shipping address.

For us to process your order without delays it is important to provide complete and accurate shipping information,  In the event you provided an incomplete/ incorrect shipping address please call us ASAP at 888-878-7120 (Monday - Friday 7:30am - 4:30pm PST) and we'll quickly work to get your order updated.


*Please know it is the customer's responsibility to provide a reliable shipping address. If the UPS tracking confirms that an order was delivered to the given address, we are unable to re-ship your custom item(s) if it has been lost as a result of a incomplete / incorrect address.

 

 

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