Frequently Asked Questions [ORIG]

Coordinates -

Shopping

Is it safe to order on CoordinatesCollection.com?
Yes, it is secure to purchase on CoordinatesCollection.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.  Your safety and privacy is extremely important to us.  

Payment

What type of payment to you accept?
Please refer to our Payment Methods section for more information on the kinds of payment we accept
 
Do you accept international purchases?
We also accept international purchases 

Shipping 

How much does shipping cost?
We offer free shipping for domestic orders. International shipping is a flat rate ($20) worldwide shipping via DHL.

Please note: International orders may be charged additional duties, taxes and brokerage fees that vary by country. These fees are not included in the shipping and handling costs. We suggest you check with your local customs agency for an estimate of these fees prior to ordering.


 
When can I expect my custom order?  
We appreciate your patience!  Our manufacturing process takes 21-28 business days from the day they are placed. After your order has been received and checked for quality and accuracy it will be shipped.  If you have not received your piece and it has been more than 28 business days since you ordered feel free to reach out to us regarding the status!  Please note that these processing and shipping provisions are only general guidelines, and Coordinates collection cannot ensure that the time frames noted will be met.  
 

Please refer to our Return & Exchange Policy section for information on our return policy

Products & Care

What is the best way to care for my Coordinate Collection piece?
The Coordinates Collection maintains the highest standards in design, materials and craftsmanship. With some basic care, you can help preserve and protect your jewelry. Take care to protect your piece from moisture contact; do not submerge in water. Remove when bathing, washing hands, sleeping or exercising. 


What is the best way to adjust my bracelet & ring to fit? 
Once you receive your piece, we suggest that you perform a one time adjustment by applying firm even pressure to the sides of the product to ensure that it can be put on and taken off with ease. 


Customization

Where will the engraving on my Coordinates Collection pieces appear?
The engraving will appear in the inner center of your piece.
 

Can you choose another language to be engraved on my custom jewelry piece?
Right now we only accept engravings in American English.  
We are working diligently to include other languages, accents and symbols for our customers.  Once we achieve these capabilities we will let everyone know!  

What are the max number of characters i can include on the inside inscription of my piece?
Our Bracelets fit put to 16 characters including spaces. Our Rings fit up to 10 characters including spaces.  Our necklaces fit up to 13 characters including spaces.  
 
Can you choose to have a personalized inscription and a date?
You can add a personalized date to Coordinates Collection bracelets only.  The date will be inscribed on the inner left of your Coordinate Collection piece.  
 

Can I have both a date and an engraving on a ring or a necklace? 
We have an 10 character limit on rings and a 13 character limit on necklaces and therefore you may choose a custom date or a custom engraving.  
 
What does the serial number represent?
The serial number ensures authenticity.  That serial number is unique to your piece only.  

How do i know what size bracelet best suits me?
Please refer to our size guide for more information on our sizing options.
Should you have an additional questions upon viewing our size guide please feel free to send your inquiry to our customer service department: Help@coordinatescollection.com

Gift cards

Coming Soon!
 
Please refer to our Material guide or chat us for more information on the Coordinates Collection metal finishes& stones.

 

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