Here at Coordinates Collection we pride ourselves on our top quality products, crafted with the best materials and custom engraving. In the event you find yourself unhappy with the craftsmanship of one of our hand-finished pieces, we are more than happy to fix your piece, free of charge.
If after we attempt to resolve the issue, you are still unsatisfied, we are happy to review and accept returns on a case by case basis. All refunds and return request must be received within 7 days of the original delivery date. All returns and refunds may be subject to a 20% restocking fee.
- Contact us toll free, at 888-878-7120 | Monday-Friday from 7:30am–4:30pm PST
- Or, contact us via our Customer Support Form at anytime day or night.
We strive to do our best, however, if you find we've made a mistake on your order, please get in touch with us ASAP / within 7 days of receiving your product and we'll quickly work to resolve the issue.
After contact, the Coordinates Collection support agent will assess the issue and grant a Return Merchandise Authorization (RMA) for you to print and include with your return. We will also issue you a complimentary electronic return label to ship your order.
- All pieces must be returned in its original box, complete with all original items and packing materials. This is essential to the exchange.
- All pieces must be returned within 10 days of contacting our support team.
- After we have received* the physical item, we will contact you regarding the repair process of your exchange, remake your hand-finished piece and to ship it to you.
*Replacement products will not be crafted and/or shipped until we have received the original item(s) in the above outlined condition --original box, with all original items.
All of the Coordinates Collection merchandise is unique and made to order. However you may contact us and cancel or edit your order up to 24 hrs after it was placed. This excludes any/all rush orders.
- EDIT: Coordinates support agent will record the changes for you and send a confirmation email once the order has been adjusted.
- CANCEL: Coordinates support agent will refund the method of payment used to make the purchase, and cancel the order for you. You will be notified when the refund has been processed. Cancellations past the 24 hour window are subject to a 20% restocking fee.
PLEASE READ: Items returned without a Return Authorization cannot be accepted at our facility.